Shipping Cost
Any orders that are 300 ozt of silver and/or 10 ozt of gold/platinum/palladium ship FREE.
Any orders below these minimums will incur a $24 shipping and handling charge for standard shipping of our choice.
Other:
Upgraded Overnight or International Shipping: Call or email the trading desk for a quote
HI, AK, & US Territories:Some exclusions and exceptions apply.
Methods of Shipping
In order to provide our customers with competitive prices, we determine the fastest and most cost-effective method for
delivery after your order is submitted.
Our preferred shipping service is UPS. Most silver orders will ship UPS Ground, while most gold, platinum, and palladium
orders will ship UPS 2nd Day Air or UPS Next Day Air Saver. All shipments are fully insured.
Tracking & Delivery
You will receive a tracking number once your order has shipped. Please allow 2-7 business days for delivery. If you have not received your order, please log into your account and check your order status. Some products take longer to ship than others. Depending on the order, some orders may be held until items with longer shipping times are ready to ship. Your order may be shipped in one or more packages and all packages may not ship the same day.
Discreet Packaging
All shipments are packaged inconspicuously and will never reference our company name or anything referring to items of value, such as gold, silver, bullion, etc.
Shipping Insurance
All shipments, regardless of size, are covered by our insurance policy. In the rare event your shipment is lost or damaged, we will refund your money or re-ship your items at our discretion.
If your item is lost in the mail or arrives in damaged condition, you must contact us immediately. For damaged packages, we must be notified within two business days after delivery and all contents and packaging materials (including the outer box and inner packing material) must be held for inspection.
Please note that we cannot be responsible for your package if you leave instructions for the delivery personnel to leave the package unattended or with a doorman, neighbor, or signed for by an employee at a rented mailbox such as the UPS store. Such requests void our insurance. If using our drop shipping service, please communicate this to your client.
It is our responsibility to file a claim with our insurance company if we deem the package has been lost or damaged during transit.
Signature
A signature is required on all packages over $750.
International Shipping
We will ship to many international locations. Please contact our trading desk for more information.